Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

• United Kingdom: Estimated 3–7 business days after dispatch.
• International: Delivery may take longer depending on destination and customs clearance.

Delivery times are estimates and may be affected by external factors beyond our control (e.g., weather, strikes, customs).

A tracking number will be emailed once your order is dispatched (or when available for your selected shipping method).

Shipping fees are calculated at checkout based on destination and parcel weight.

International orders may be subject to customs duties, VAT, import taxes, clearance, or handling fees imposed by the destination country.

These charges are not included in the order total and must be paid directly to the carrier or customs authority upon delivery.

If a shipment is delayed, returned, or refused due to unpaid charges, original shipping fees are non-refundable.

If delivery fails due to an incorrect address provided by the customer or refusal by the recipient, original shipping fees are non-refundable.

Additional redelivery charges may apply.

Cash on Delivery (COD) is not available.

Refunds (Change of Mind – UK): Available within 14 days of delivery (statutory period).

Exchanges (UK): Available for up to 30 days from delivery as an extended store policy, subject to availability.

• Items must be unused and unworn.
• All original tags must be attached.
• Returned in original, undamaged packaging (e.g., shoe box, dust bag, protective wrapping).
• Include proof of purchase (order confirmation or receipt).

Items returned missing tags/packaging or in a non-resalable condition may be refused or may be subject to a reasonable deduction where permitted by applicable consumer law.

Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect due to an error on our part. In such cases, return shipping will be covered by us.

Where available, QR code-based return drop-off options may be offered through supported carriers (e.g., Royal Mail) after approval and, where applicable, after any required return shipping payment is completed.

If a customer has purchased an incorrect size due to personal preference or selection error, and the item is otherwise eligible for a return, we will offer an exchange for the correct size (subject to availability) as the primary resolution.

If the requested size is not available, customers may optionally choose to receive store loyalty credit.

If store credit is declined, the exchange request will be closed without further action.

The following items are non-returnable and non-refundable unless they are faulty, damaged, or incorrect:

• Underwear, lingerie, shapewear, socks, hosiery, and hygiene-sensitive items
• Swimwear if the hygiene seal is removed
• Personalised or custom-made items
• Gift cards and digital products once downloaded or used
• Items clearly marked as Final Sale (except where faulty/incorrect)

All return requests must be submitted through the appropriate official returns channel.

• Use the store returns portal: [STORE RETURNS PORTAL LINK]

Returns sent without prior approval through the appropriate portal will not be accepted.

Approved refunds are issued within 10 business days after return inspection and approval.

Refunds may take an additional 5–10 business days to appear on your statement, depending on your bank or payment provider.

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, notify us within 30 days of receipt and provide clear photographic evidence where applicable.

In these cases, we cover return shipping and you may choose between a replacement (subject to availability) or a full refund to your original payment method.

For quality and verification purposes, photos of the item and size tag may be requested. Please do not upload photos of the item being worn.

In selected cases and at our discretion, we may offer a resolution without requiring the item to be physically returned. Customers will be informed of the final decision following review.

Guide Package Protection protects your order against loss, damage, theft, and more. For approved claims, you may receive a refund or replacement.

To cover your order, ensure Guide Package Protection is selected at checkout before placing your order.

If you purchased package protection and need to make a claim, use the claims portal:

[INSURANCE_CLAIMS_PORTAL_LINK]

Guide Package Protection is available at checkout. Once added, it will appear as a line item before your order is placed.

Guide Package Protection covers lost, damaged, and stolen packages (shipping-related incidents).

The cost depends on the total value of your order.

If your parcel hasn’t had an updated tracking scan in 5 days, it may be considered lost in transit and you can make a claim.

File a claim through the claims portal and Guide will process your claim in accordance with their terms.

If your order is already in transit, package protection may not be refundable (subject to provider terms).

Typically 30–45 days depending on the claim type, counted from the date you placed your order (subject to provider terms).

Email: support@comfyelegance.com

For returns and exchanges, please use the official returns portal to avoid delays.

• Store Returns Portal: [STORE RETURNS PORTAL LINK]

Registered Business Address: Comfy Elegance LTD Headquarters: 71-75 Shelton Street, Covent Garden London, WC2H 9JQ, United Kingdom TRADE REGISTRATION: 16568139